Company Background
LINKEDU Overseas Education is a member of Beacon College which is a Hong Kong-based education consultancy specializing in overseas study opportunities, with a focus on the UK, Australia, and Canada. They provide end-to-end support for students—from university applications and visa processing to accommodation and career guidance—positioning themselves as a trusted advisor for international education.
Project Background
Education consultants faced major inefficiencies without a centralized database, particularly in navigating the UK’s vast education system of thousands of institutions with unique reputations, rankings, and specializations. Relying on scattered sources meant data was often outdated or inconsistent, slowing advisory work and frustrating students and parents seeking timely guidance.
The absence of reliable, unified information highlighted the urgent need for a comprehensive system, enabling faster access to accurate data and more efficient, effective advisory services.
Key Challenges
High Volume of Repetitive Inquiries: Educational Consultants spend excessive time answering repetitive student questions, relying on manual classification in Excel, which slows efficiency.
Fragmentation of Communication Channels: Student and parent inquiries spread across multiple channels and personal numbers, causing confusion and weakening brand consistency.
Mobile Flexibility for a Compact Team: LINKEDU’s small team juggles multiple roles and events, but dispersed workflows hinder timely, consistent responses to enrollment inquiries.
Disorganized Onboarding Costs Time and Accuracy: Lack of centralized onboarding systems delays new hires, creating inefficiencies and inconsistent knowledge transfer across teams.
Our Approach
By deploying the Retrieval-Augmented Generation (RAG) enhanced Large Language Model (LLM) chatbot integrated with LINKEDU’s centralized database, consultants gain instant access to rankings, program details, teaching methods, and admission criteria—eliminating inefficiencies from fragmented sources.
The system offers 24/7 advisory support, handling routine queries while reserving consultants for complex cases. It ensures consistent, updated responses and routes specialized inquiries to the right agents.
Beyond FAQs, the system will evaluate each student’s background, goals, learning style, and budget to recommend best-fit programs. This unified solution streamlines consultations into data-driven dialogues—boosting efficiency, accuracy, and satisfaction.
Key Outcomes
Our chatbot connects directly to LINKEDU’s school database, cutting search time by 50%. Consultants instantly access program details, requirements, and rankings, while students receive quick, reliable answers without delays.
LINKEDU sources data directly from universities, answering over 95% of common queries—like “When will the deadline for LSE’s MBA program?” or “Which UK schools offer marine biology?”. This enables consultants to assist three times more students while focusing on complex cases such as visas and scholarships.
The system overcomes human memory limits by instantly recalling precise details (e.g., deadlines, rankings) and handling repetitive queries 24/7, freeing consultants for complex cases like visas.
It analyzes student profiles to deliver personalized recommendations at scale—finding matches advisors may miss.