Pola Orbis is a Hong Kong-based travel retailer founded in 2021. Since establishment, we have been dedicated to our group’s travel retail business, and distributing cosmetic products by our group brands, such as POLA, Jurlique and THREE through duty-free retails. Mainland China is our main market. And we also have counters across Asia, such as in Korea, Taiwan, etc. One of our uniqueness and competitiveness is our products. POLA is a strong expert in anti-aging and skin-brightening products, and it has been well received and selling very well in China recently.
Challenges
Before using Oracle NetSuite, the team was manually uploading data, which was time consuming. In addition, we faced huge obstacles with the legacy system as it is not flexible. For example, a small change in configurations would take a long time to settle. Travel Retail Market is a rapidly changing. We must be able to respond quickly to changes and improve management efficiency. It is when IT/Digital Transformation comes into play.
Oracle NetSuite: Key to streamlining workflow & increasing management efficiency
They chose Oracle NetSuite as our ERP because of its user-friendliness, which allows users to make changes easily and it’s scalable enough for them to integrate with other systems, which is especially helpful when they are growing rapidly. Also, Oracle NetSuite eliminated the need for the accounting department to input manually on application and approval process, which save us a lot of time and they can focus on other strategic tasks.
Motiv: Provider of trilored solutions for success
Motiv impressed Pola with its consultative approach. Before implementation, Motiv conducted an in‑depth business discovery to fully understand Pola’s objectives, processes, and pain points across different business units.
The transition was executed smoothly in three phases:
- Phase 1: Focused on enhancing the core ERP
- Phase 2: Introduced a host‑to‑host banking solution
- Phase 3: Integrated the ERP with other systems.
Data migration was also a key success factor, with Motiv designing an order flow tailored to Pola’s business process
Throughout the project, Motiv demonstrated prompt responsiveness and provided constructive ideas to address workflow challenges and reduce risks. Their developer worked closely with Pola on the technical side, ensuring the system was optimized for the company’s needs.
POTR: Fully geared up for changes & achievements
POTR is preparing to launch automatic integration of ordering and invoicing with brands across the group. The company is also planning to implement the Demand Planning module to improve forecasting accuracy. In addition, efforts are underway to simplify and streamline invoice submission.
With NetSuite and Motiv as long‑term partners, POTR looks forward to the benefits of digitalization as the business continues to expand globally.
